Thursday 18 February 2010

Client Feedback

Hi Ed, as promised I thought I would let you know what our thoughts of our holiday were.

Firstly the Z Hotel, we really liked the hotel and the location. The room was fantastic - we reckoned the best there, better than the Z suite as it had a sun terrace whereas the Z suite didn't appear to have any space to sunbath on - it all appreared to be covered by the roofing. We also thought it was better than the ocean view cottages - although they now have a big screen which shields them from view from the restaurant.

The food was fabulous but to be fair we only ate at the hotel 2 nights of the 10 we went outside to the local places the other nights. We ate at the 2 seafood BBQ nights at the hotel and the food was really really good freshly cooked in front of you. I am not a buffet fan as you know but they served it to us on the first week for my birthday so we went back on the second week as it was so nice.

My only criticism would be the service from the staff - one or two were good but we thought that some of them were lethargic and even lazy. For example when around the poolside they wouldn't come and ask if you wanted a drink you had to go to the bar and they also sat and watched you struggle to move sunbeds and put up umbrellas. I would have to say there were one or two who did help but most were happy to hide behind the bar and text on their mobile phones. I think Keith the owner should make a trip to Unguja Lodge!!

Talking of which what a fantastic place this was!! We absolutely loved it there. The place was beautiful, the staff out of this world and the owners were so wonderful and attentive. You are right in saying that the beach here is not anywhere near as good as Nungwi but that didn't seem to matter. We wished we had spent all 13 nights here we loved it so much. The villas are great and the location is fab but what really makes it are the owners and the staff - we felt really spoilt. They even set up a candlelit meal on the beach with a cake for my birthday which was a complete suprise and was so wonderful it made me cry!! Elies also made me a birthday card that was on the bed when we arrived!!

We saw monkeys roaming around the grounds - it really is a special place. We can't wait to go back hopefully next year. I am not one for returning to places but we just loved it so much here that we will definately return.

It is hard to comment on the Zanzibar Palace hotel as we arrived at midday and left at 6am the next monring. We had a great room and loved the outdoor bathroom and outside sun deck. We didn't like Stone Town - it was a dump!!!! I think next time I will stay at the beautiful Unguja Lodge and get up at 3am!!!!

Hope some of this helps!!!

You said that because of the change from the Dolphin View that we would get a $160 refund - will this be paid back onto the credit card I paid with?

Thanks for all your help in sorting out our holiday we really did have a great time. We thought the Z Hotel was fantastic until we went to Unguja Lodge - your girlfriend was right!!!

Kind regards and thanks Debbie.

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